SPRINKLE drinking water delivery service

1. Free delivery, according to your area's weekly delivery schedule, once a week or at the frequency you choose. We will set a weekly delivery schedule based on your area to ensure prompt and timely delivery.
2. You need to have deposit bottles and coupons to use the SPRINKLE drinking water service. You can receive up to the number of bottles deposited. And there is no minimum amount to receive water. 1 coupon can be redeemed for 1 bottle of drinking water. Coupons are valid for 1 year from the date of issue. And you can choose the next coupon refill plan in case the coupons run out.
3. Receive your first drinking water delivery within 3 business days. For subsequent deliveries, Please place the empty bottle with the lid closed and coupon (for e-coupon users, place only the empty bottle. e-coupon will be deducted from the system.) at the designated delivery point on your weekly delivery schedule. Our staff will replace the empty bottle based on the number of empty bottles/coupons you have placed, without the need for you to wait for delivery.
4. The water delivery point can be agreed with the delivery staff on the first delivery.
- If the delivery address is a house, you can place the bottles in front of the house or at a convenient point for the delivery staff to replace with new water bottles.
- If the delivery address is a building, a condominium or apartment building, the place where you can leave your bottles is subject to the regulations of the respective building, condominium or apartment building such as in front of the room, the juristic room down stair, etc.
** If there is no available lift in your building, our delivery staff can carry the bottles up to the second floor.
5. Our delivery service provides pre- and post-delivery notifications for you. You will receive a pre-delivery notification one day in advance of your weekly delivery schedule, and a post-delivery notification after each delivery to inform you of the delivery status, the number of bottles delivered and coupons used, and the remaining coupon balance. And also offers a notification service when your coupons are running out or about to expire.
6. In case any deposited bottle used as exchange for water delivery is not in proper condition, e.g., broken, leaked, stained with paint or chemical, used for filling with drinking water other than Sprinkle drinking water, or scratched, etc., as well as unavailability thereof, the Company shall not exchange the bottle with new one or accept it for reuse.
7. Cancel at anytime, Obligation Free, Zero Hidden Expenses. Your deposit is fully refundable when you decide to cancel and successfully return the deposit bottles. Coupon(s) can be redeemed back to cash only if they are still not expired (expiry date on the coupons). The refund only covers the value of coupons, excluding VAT.